Sara Sousa, Author at Brightpearl Retail-tailored Digital Operations Platform Thu, 05 Dec 2024 19:39:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://www.brightpearl.com/wp-content/uploads/2024/02/cropped-brightpearl-favicon-32x32.png Sara Sousa, Author at Brightpearl 32 32 Industry Roundtable: How to Improve Your Returns Process https://www.brightpearl.com/blog/industry-roundtable-how-to-improve-your-returns-process https://www.brightpearl.com/blog/industry-roundtable-how-to-improve-your-returns-process#respond Fri, 28 Jan 2022 20:49:11 +0000 https://www.brightpearl.com/?p=6579 You spend so much time and effort ensuring that your purchase process is seamless for customers. But what about post-purchase? The customer journey doesn’t end after they submit their credit card information. Today, consumers care a lot about the post-purchase process and want as much information as possible. In a recent Brightpearl survey, 97% of […]

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]]> https://www.brightpearl.com/blog/industry-roundtable-how-to-improve-your-returns-process/feed 0 Industry Roundtable: Shipping and Fulfillment in 2021 https://www.brightpearl.com/blog/industry-roundtable-shipping-and-fulfillment-in-2021 https://www.brightpearl.com/blog/industry-roundtable-shipping-and-fulfillment-in-2021#respond Thu, 29 Apr 2021 03:11:53 +0000 https://www.brightpearl.com/?p=4714 The COVID-19 pandemic has drastically changed how we live, work, and shop. And while the return to “normal” life is getting closer, some of the behaviors consumers have picked up during the pandemic are here to stay.  Online sales were rising slowly before COVID-19, but we saw a huge spike when lockdowns and “stay-at-home” orders […]

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]]> https://www.brightpearl.com/blog/industry-roundtable-shipping-and-fulfillment-in-2021/feed 0 Industry Roundtable: How to Get the Most Out of Your Sales Channels https://www.brightpearl.com/blog/industry-roundtable-how-to-get-the-most-out-of-your-sales-channels https://www.brightpearl.com/blog/industry-roundtable-how-to-get-the-most-out-of-your-sales-channels#respond Thu, 15 Jul 2021 14:33:03 +0000 https://www.brightpearl.com/?p=5128 Today, customers have so many options when it comes to purchasing from their favorite merchants. Many people love to browse brick-and-mortar stores, but other shoppers may be buying from a website, a marketplace like Amazon, eBay, social media pages, and more. But for the merchant, managing those channels while providing top-notch customer experience across each […]

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